CUSTOMER EXPERIENCE & VOICE OF THE CUSTOMER

Within the area of CX – we offer a mix of surveys, analysis and consulting services focusing on improving the customer experience. With the help of surveys, we generate customer insights that can be used as a basis for improving the customer experience. Insight in customer needs and behavior and other types of customer insight is a fundamental ingredient in creating a good customer experience.

With our consulting services we can support you in your continued development towards delivering a better customer experience.

Customer satisfaction / VOC survey

With a customer satisfaction survey / voice of the customer survey we will help you get insights that help you improve your customer experience.

Customer experience diagnosic

A customer experience diagnosic gives you a deeper level of customer insigh than a regular customer satisfaction survey. We do a deep dive to understand your customers, using multiple data sources.

Customer journey mapping

Customer journey mapping gives you a great tool to identify problems and areas along the customer journey where you can ad extra value to your customers.

Customer experience strategi

A customer experience strategi gives you an excelent platform for taking your customer experience to the next leven and to make sure that l employees are working towards the same goal and in the same way towards delivering the customer experience that you set out to deliver.